Privacy policy

Who we are

tal3at is a ticketing service for events and outings in Jordan, operated from Amman. This policy covers the tal3at.com website and the tickets we deliver to you over WhatsApp and email. If you have a question about your data, or want it deleted, email us at support@tal3at.com or send us a message from the Contact page.

What we collect

• Buyer details you type at checkout: your name, your email address, and your WhatsApp number if you choose to give one (WhatsApp is optional).
• Order details: the event, the ticket type and quantity, the amount paid, and any promo code you applied.
• Payment details: you pay by card, entering your card details directly into the secure payment form of Bank al Etihad, our card processor. Your card number never reaches our servers; we only receive the outcome of the payment and its reference number. Paying by CliQ bank transfer is coming soon, and we will update this policy before it launches.
• Account details: if you sign in, your account is created and held by Clerk, our authentication provider. We store the user id Clerk gives us and link it to your orders. You can buy as a guest without an account.
• Technical data: your IP address, which we use to rate-limit checkout and promo-code attempts so the site can't be abused; plus server and error logs, and aggregate page-view analytics. We do not track you across other websites and we don't use advertising cookies.

How we use it

• To deliver your ticket and its QR code to you, over WhatsApp and by email.
• To process your card payment and confirm your order.
• To let the event organizer check you in at the door.
• To contact you about your order: confirmations, changes, cancellations, and refunds.
• To prevent fraud and abuse, and to keep the service running and fix errors.

What the event organizer sees

Events on tal3at are run by independent organizers. When you buy a ticket, the organizer of that event can see your name, your email address, your WhatsApp number if you gave one, what you bought, and whether your ticket has been scanned at the door. They can export that attendee list. They need it to run the door and to reach you if the event changes.

If you have a question about how an organizer uses your details, contact the organizer of that event directly.

WhatsApp messages

If you give us a WhatsApp number at checkout, we also deliver your tickets to it, using Meta's WhatsApp Business Platform and a pre-approved message template. We message you about your order only: your ticket and its confirmation. We do not send marketing or promotional messages on WhatsApp, and we do not add you to any list.

A message is only sent after your payment is confirmed. Your tickets are always also available on the site under My tickets, and by email. If you would rather not receive tickets on WhatsApp, leave the number out at checkout, or email us at support@tal3at.com.

Who else we share it with

We use a small number of service providers to run tal3at. They only receive what they need to do their job, and they act on our instructions:

• Meta Platforms (WhatsApp Business Platform): to deliver your ticket to your WhatsApp number.
• Resend: to send your ticket by email.
• Clerk: sign-in and account management.
• Neon: our Postgres database, hosted in the United States.
• Vercel: hosting, and Vercel Blob storage for files uploaded to the site.
• Sentry: error reporting. We deliberately keep buyer identities out of our logs.
• Bank al Etihad (CyberSource): card payments. You enter card details directly into the processor's own hosted form; card numbers never reach our servers.
• Google Maps: the location map on an event page. Mux: organizer promo videos. Neither receives your buyer details.

What we never do

We do not sell your data. We do not share buyer identities with advertisers or third-party marketers. We do not use your data to build an advertising profile of you.

How long we keep it

We keep your order records (your name, email, any WhatsApp number, and the payment record of your order) for as long as we need them to run the event, honour refunds, answer disputes, and keep our financial records.

When you ask us to delete your data, we remove your buyer details. We may keep a minimal record of the sale itself (event, amount, date) with your name removed, because we need it for accounting.

Deleting your data, or getting a copy of it

Email us at support@tal3at.com, or send us a message from the Contact page. Say what you want (deletion, a copy of what we hold, or a correction), and include your order number if you have one and the email address or WhatsApp number you bought with, so we can find your order. We will confirm once it is done, and in any case within 30 days.

Deleting your data also deletes your tal3at sign-in account, if you have one. Any unused tickets on your orders stop working, so only ask for deletion after your events have passed or been refunded.

Children

tal3at is not intended for children under 13, and we do not knowingly collect their personal data. Individual events may set their own minimum age, which is shown on the event page.

Changes to this policy

If we change how we handle your data, we will update this page and change the date at the top. Questions go to support@tal3at.com.